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FAQ
Sept 18, 2018 20:51:38 GMT
Post by echo17 on Sept 18, 2018 20:51:38 GMT
Q: I'm having a problem, what is the best way to get help?A: answer
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FAQ
Sept 18, 2018 20:52:44 GMT
Post by echo17 on Sept 18, 2018 20:52:44 GMT
Q: I'm having a problem, what is the best way to get help?Now and then you will come across a problem or question that may not be answered in these FAQs. If so, the best way to communicate the issue with me is to create a simple project that shows the problem occurring. Being able to dig into your project and run it against my source code is the quickest way for me to see what is going on. Please include the invoice number you received when you purchased Signaler. I will only debug your projects if I can verify that you have purchased the plugin. Be sure to keep your project simple. Try to eliminate anything else that is not relevant to the problem so that it is easier to narrow down the issue. Larger projects will take more time to sift through and may introduce other errors not directly related to Signaler. If possible, create a project from scratch and build an example that produces the issue you are seeing. Also, be sure to include a list of steps that I can perform to reproduce the issue. Keep in mind that I have never seen your project before and do not know how to interact with it without your guidance. Let me know what you expect to see, since what I observe may appear operational to my uninitiated eye. Note that the more complicated your example project or the less detail you provide in how to demonstrate an issue you are seeing, the lower the priority I will assign to helping you solve your issue. Most of my time is spent helping people with my various products, so to make it fair to everyone I will choose to help those that make it easier first.When you create your project, just zip up the entire project folder. If you send me individual assets, the links between them will be lost and I will have to recreate the project from scratch. This can possibly produce skewed results since I have created a different project from the one you have sent. The best way to determine if your sample project is testable is to open it yourself and try to run it. You can send your project to the email in my signature. I try to respond as quickly as possible (with the exception of weekends, holidays, and vacation time). Note: Please DO NOT post your project on public forums! This is a violation of the Unity Asset Store license agreement since your project will contain code which you are not free to distribute.
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